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Delivery city and address

Check the city: it sets the delivery cost, the timing and whether a courier or a carrier takes the order. The field finds any settlement in Kazakhstan and Russia.

AlmatyAlmaty, Kazakhstan

Optional: without it we price delivery by city and ask for the address at checkout. Whatever you put here travels with the order.

Language and currency

Set it up for yourself so the catalog is easier to read. Prices in your currency are approximate: the invoice is issued in tenge at the rate on the payment date.

Contacts

We answer wherever you prefer to write

WhatsApp, Telegram, phone, email — pick the channel you like and write. During Almaty business hours we reply in Russian, Kazakh and English. For companies we issue invoices and prepare the closing paperwork.

Message on WhatsApp (opens in a new tab)Message on Telegram (opens in a new tab)
A manager's desk by the window: a laptop, a phone, a cup and a plant

Ways to reach us

Four ways to get in touch

Every message lands in one system, so it does not matter which channel you choose: the same manager sees the thread and will not ask you to repeat yourself.

Working hours

When we are available

The hours when we read messages and reply. You are welcome to write at any time of day, though.

Working hoursAlmaty time, UTC+5
Monday to Friday
10:00 — 19:00
Saturday
11:00 — 16:00
Sunday
Closed

During working hours we usually reply on messengers within half an hour, and to emails the same day.

Anything that arrives at night or on a day off is picked up first thing on the next working day. Promising round-the-clock answers would not be honest: real people reply, not an autoresponder.

Send a request

Describe what you need and we will come back to you

The more detail you give, the shorter the thread: the manager answers to the point instead of starting with follow-up questions.

Worth mentioning right away

  • Item names and dosages
  • How many vials or packs you need
  • Your city and preferred delivery method
  • Whether you need an invoice and closing documents

We will reply the same way unless you choose another channel below.

Where should we reply

For companies

Invoice, delivery note and closing documents

We work with clinics, cosmetology studios and medical centres by bank transfer. The process is simple and fits into one working day.

What we need from you

  • Your company details: name, registration number, address and bank account
  • A list of items with quantities — as a list or a table, whichever suits you
  • City and delivery method; for pickup, who will collect the order
  • A contact person the manager can agree timing and shipment with

What you get

  • An invoice with our bank details and a validity date
  • A delivery note that travels with the order
  • Closing documents after delivery, signed on our side
  • The batch analysis report: purity of at least 99% by HPLC
A batch analysis report lying next to vials

Timing

We issue the invoice within one working day of your request. The order is packed and shipped on the day the payment arrives, provided it comes in before midday.

Email for company requests

orders@peptids.net
Request an invoice

Our details for invoicing

Sample

The values below are a sample. The current details always appear on the invoice issued by the manager — check against it, not against this page.

Legal name
ИП «Название»
Business ID
000000000000
Bank
Название банка
BIC
XXXXKZKX
Account (IBAN)
KZ00 0000 0000 0000 0000

Delivery

How the order reaches you

We ship across Kazakhstan. You choose the method, and the manager will tell you what is faster and cheaper for your city.

Delivery options

  • City courier — same day or the next one
  • Yandex Delivery — to your address or to a pickup point
  • inDrive — when the order has to be there within the hour
  • Freight carriers — to other cities and regions
  • Post — where courier services do not reach
  • Pickup — arranged with the manager
An opened insulated box with cool packs and vials

Cold chain

Vials travel in an insulated box with cool packs. For long routes we add more packs and pick a carrier with a short leg: the product should not spend a night in a warehouse.

City

Almaty

Pickup

The manager sends the exact address and time once the order is packed. Handover happens at the warehouse rather than at a shop, so there is no point coming without arranging it first.

Questions

Common questions about contact and ordering

How quickly do you reply?
On WhatsApp and Telegram during working hours, usually within half an hour; emails the same day. Messages that arrive at night or on a day off are handled first thing on the next working day.
Can I buy as a private person, without an invoice?
Yes. Invoices and closing documents are only needed by companies. A private buyer can simply write to a messenger, pay by Kaspi or card and choose delivery — no account on the site is required.
What payment methods do you accept?
Kaspi, bank card, cash on delivery, USDT on the TRC20 network, and bank transfer against an invoice for companies. You choose the method when confirming the order.
Which cities do you deliver to?
Anywhere in Kazakhstan. In Almaty by courier on the day of the order; to other cities by Yandex Delivery, freight carriers or post, depending on what reaches you sooner. Shipping to Russia is our next step.
How do I check that the package is genuine?
Every package carries a code. Enter it on the verification page and we will show the batch, the production date and the analysis report. If the code is not found, write to us and we will trace where the package came from.Go to package verification

While you wait for a reply, look through the catalogue

Prices, stock and analysis reports are all in one place. And if you already have a package, check the code on it.

Open the catalogueVerify a package